Privacy Policy

Overview

MadeFrom™ is committed to ensuring that the privacy of your personal information is protected. This Privacy Policy describes how MadeFrom™ uses and protects any information that you provide when you visit or make a purchase from www.madefrom.co.nz (the “Website”). MadeFrom™ may change this policy from time to time, including in response to changes to the legal, regulatory or technology environment in which we operate. You should check this page from time to time to ensure that you are happy with any changes. This Privacy Policy should be read in conjunction with our Terms & Conditions which together govern your use of the Website.

SECTION 1 - PERSONAL INFORMATION WE COLLECT

We collect personal information that you provide to us through this Website. MadeFrom™ may also collect your personal information through promotions, competitions, customer enquiries via phone or email, and through your browsing of this Website.

The types of information that we may collect include:

• your name, contact information including email address, shipping address, phone number and payment details;
• information about your preferences for our products;
• your demographics and interests;
• your IP address and information regarding what pages are accessed and when and on what type of browser/device;
• other information relevant to customer surveys and/or offers; and
• a record of any enquiries you have made through this Website or by contacting MadeFrom™.

If you purchase a product from us, your credit/debit card information is not held by us. It is securely collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit transactions.

Some services may require you to provide us with your personal information. For example, an email address to create an account. If you choose to withhold this information in such cases you may not be able to access certain areas or carry out certain actions on our website.

SECTION 2 - PURPOSE FOR COLLECTING PERSONAL INFORMATION

We may use your information for the following purposes:

• improve our products, services, website and communications;
• to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
• internal record keeping and for staff training purposes;
• promotional or direct advertising (if in line with the preferences you have shared with us);
• to follow up or pursue any queries you make; and
• to provide you with information or services you have requested.

SECTION 3 - STORAGE AND SECURITY OF PERSONAL INFORMATION

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place reasonable commercial standards of technology and operational standards to safeguard and secure the information we collect online. However, please keep in mind that whenever you give out personal information online there is a risk that third parties may intercept and use that information. You disclose any personal information online at your own risk, and we will not be liable in any way in relation to any breach of security or unintended loss or disclosure of that information.

We may store your personal information in any form, including electronically on database servers either owned by us or as provided to MadeFrom™ by third party hosting companies. We will use reasonable endeavours to ensure that our third party hosting partners implement appropriate practices and procedures to help secure, safeguard and prevent unauthorised access to your personal information.

SECTION 4 - DISCLOSURE OF PERSONAL INFORMATION

Your information can be viewed by authorised people at MadeFrom™. We do not and will not sell your personal information to third parties without your consent.

We will not disclose your personal information to third parties unless it is to:

• our affiliates and/or associated companies;
• organisations which provide services to us, including, but not limited to, advertising agencies, payment and order processing companies and entities that deliver our products, but only to the extent necessary to deliver that service; and
• government or statutory authorities,

and otherwise as permitted by applicable law or with your permission.

SECTION 5 - LINKS TO OTHER WEBSITES

Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

SECTION 6 - CONTACT INFORMATION AND YOUR RIGHTS

You have rights of access to and correction of personal information that MadeFrom™ holds about you. To access, correct, change or contact us about any privacy related matters please email us at hello@madefrom.co.nz.

You can chose to opt-out of receiving any marketing emails from MadeFrom™ at any time by clicking on the “unsubscribe” button at the bottom of the email or by contacting us by email at hello@madefrom.co.nz.